Question 1

How do I get started with GoFulfill?

Accepted Answer

Getting started is simple. Fill out our application form, and our team will review fit and reach out if your brand matches our onboarding criteria.

Question 2

What types of products do you handle?

Accepted Answer

We handle a wide range of consumer products including fashion, beauty, electronics, supplements, home goods, and more. If you have specialized requirements, reach out and we'll let you know.

Question 3

Is there a minimum order volume?

Accepted Answer

Yes. Our current MOQ is 10 daily orders based on your last 30 days of shipping volume.

Question 4

How does pricing work?

Accepted Answer

Our pricing is transparent and straightforward. You pay per order fulfilled, which includes pick, pack, and ship. Storage is billed monthly based on space used. No hidden fees.

Question 5

Are there any setup fees?

Accepted Answer

No setup fees. We believe in earning your business through performance, not locking you in with upfront costs.

Question 6

How often am I billed?

Accepted Answer

Billing is monthly. You'll receive a detailed invoice breaking down fulfillment costs, storage fees, and shipping charges.

Question 7

What countries do you ship to?

Accepted Answer

We ship to 65+ countries worldwide, covering all major markets including the US, UK, EU, Australia, Canada, and most of Asia.

Question 8

How fast is delivery?

Accepted Answer

Typical delivery times are 3–10 business days depending on the destination. Many domestic shipments arrive in 3–5 days.

Question 9

Do you provide tracking?

Accepted Answer

Yes! Every order gets a tracking number. Both you and your customers receive automated tracking updates at every milestone.

Question 10

How do returns work?

Accepted Answer

We handle the full returns process. Returned items are received, inspected, and either restocked or disposed of per your instructions. You get full visibility through your dashboard.

Question 11

What if an order is damaged or lost?

Accepted Answer

We take full responsibility for orders damaged during fulfillment. For carrier-related issues, we'll file claims on your behalf and work to resolve them quickly.

Question 12

How do I contact support?

Accepted Answer

You can reach our support team via email at support@go-fulfill.com, through live chat on your dashboard, or by visiting our contact page. We respond within 24 hours.

Frequently asked questions

Getting Started

Pricing & Billing

Shipping & Delivery

Returns & Support